Britany Henry's Curriculum Vitae

Qualitative/Quantitative Research Analyst / Alluring Vibes / Remote/ October 2018- Present Defining, implementing and revising operational policies and guidelines for the organization; Developing and executing new growth directives; Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs; Working with the human resources department to develop and implement staff evaluation parameters;  Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance; Keeping track of the company’s revenue margins and conduct budget reviews to maximize profits; Overseeing client support services; Managing procurement and resource allocation. Executes protocol-related research procedures, activities, outreach, and education. Manages a complex program or study or multiple programs and studies. Collects and analyzes data and complies with all policies and regulations. Recommend improvements to policy and procedure. Develop data collection guides (e.g., interviews, focus groups). Manage qualitative data, including the de-identification process, prepare files for importing qualitative data management software and transcription. Conduct semi-structured interviews or focus groups using guides that balance predetermined questions with the ability to pursue novel routes of questioning. Participate in qualitative coding and analysis across multiple types of data sources (transcripts, videos, photographs). Communicate regularly with members of the study team, collaborators, and research participants. Participate in multidisciplinary team meetings to review ongoing mixed methods studies that integrate quantitative and qualitative work. Prepare and deliver presentations of ongoing work at research meetings.  

Director of Admissions/ Lakeview Behavioral Health/ December 2023 – Provide leadership to the Admissions Department and cultivate the function of the department as an integrated

team, Implement the strategic plan of the business development and marketing department as it pertains to admission to the facility and direct potential clients to treatment; Provide leadership in addressing quality management issues related to crisis triage, evaluation, intake and admission to the facility. Assign/distribute scheduled evaluations, intakes or admissions as dictated by request and hospital census; Conduct quality assurance and quality improvement programs for all crisis triage, evaluation, intake and admission services; Perform follow-up communication functions and generate recommendations for organization leadership; Develop and implement program policies and procedures that guide the provision of services; Responsible for the hiring decisions for Admissions Department personnel, provide orientation, in-service and continuing education programs for department staff and other internal positions responsible for crisis triage and/or evaluation services; Serve as clinical liaison with referral sources; Work to improve efficiency and quality in delivering services within the department, responsible for developing and meeting departmental goals and objectives; Ensure that the department is up to date and compliant with new laws and regulations; Recruit, train and supervise staff; Manage the finances of the department, prepare and monitor budgets and spending to ensure department operates within allocated funds; Determine and implement admissions best-practices, promote the hospital and maintain a satisfied patient base.  

Clinical Research Psychiatric Rater/ SanRo Clincial Research Group / Little Rock, AR / January 2023- Present Administer clinical efficacy scales on subjects with various diagnoses such as ADHD, Alzheimer's Disease, Bipolar Disorder, Major Depressive Disorder, Post Traumatic Stress Disorder, Substance Use Disorders and Schizophrenia/Schizoaffective Disorder. Study participants may also include Normal Healthy Volunteers that need certain measurements administered, perform psychiatric diagnostic evaluations; Gather information from prospective subjects through a prescreening interview and determine eligibility for research trials; Submit accurate data utilizing Good Clinical Practices (GCP) and identified scoring conventions.

Prioritize minimizing placebo response and focus on quality data collection; Work with Principal/Sub-Investigators and coordinators in initiating assessments and assist them with data query completion and data clarification; Interact with Sponsors, Study Monitors and Medical Monitors from pharmaceutical companies in a professional manner; Follow Sponsor and protocol specific requirements as well as applicable internal HRI SOPs and guidelines; Utilize technology required to conduct remote assessments; Manage subject crises with professionalism and clinical expertise; Attend Investigator Meetings, internal HRI meetings, and clinical trial industry conferences; Successfully complete in a timely manner all sponsor-assigned training through web-portals and meetings to obtain rater certification on specified scales (where applicable); Participate in ongoing psychiatric rater calibration and training.  

Revenue Cycle Clinical Data Analysis/Baptist Health/Little Rock, AR/September 2022- December 2022 3-Month Contract Certified Revenue Cycle Leader, provides analysis, problem-solving, and communication with clinic departments on all matters pertaining to revenue cycle needs and key operating indicators (KOIs), Analyzing data to identify areas for improvement in the billing process, reviewing insurance companies’ payment patterns to identify any irregularities that may indicate fraudulent activity, Preparing reports on insurance claims status and payment amounts for health care facilities, physicians, or other medical professionals, as well as devising plans to cut costs, recommend budgets, build models, develop revenue forecasts, and comply with the laws and regulations; Epic.  

Assessment and Referral Counselor/Haven Behavioral Healthcare/Frisco, TX/ April 2022- July 2022 3-Month Contract Clinical research conducted psychological assessments to document history and identify preliminary issues for treatment focus, Developed and implemented a plan of treatment, in conjunction with members of the treatment team, analyzing data, reconciliating data, and generating data reports.  

Assessment and Referral Counselor/ The Bridgeway /North Little Rock, AR/ November 2021- June 2022 Clinical research through conducting psychological assessments to assure smooth and orderly admissions into the hospital, receives incoming admission inquiry calls, assesses patients for admission, and makes appropriate referrals, streamlines patient experience by completing the necessary assessments and documentation moving the patient through the admission process to the unit, assisting with the achievement of patient outcomes in accordance with the missions of the hospital via analyzing data, reconciliating data, and generating data reports.  

​Assessment & Referral Clinician/Ridgeview Behavioral Health/Smyrna, GA/April 2021- November 2021 Clinical research conducted psychological assessments to document history and identify preliminary issues for treatment focus, Developed and implemented a plan of treatment, in conjunction with members of the treatment team, analyzing data, reconciliating data, and generating data reports. 

 Assessment & Referral Counselor/Lakeview Behavioral Health/Norcross, GA/April 2021- November 2021 Clinical research through assessing patient's state and extent of chemical use or psychotic state, conducted psychological assessments to document history and identify preliminary issues for treatment focus, developed and implemented a plan of treatment, in conjunction with members of the treatment team, communicated with referral sources and other appropriate parties regarding patients' progress, identified and assessed family or community resources such as group homes or mental health practitioners, conducted didactic and other appropriate patient groups and documented group notes for each patient, conducted family sessions as needed to help patient and patient's family understand mental illness and/or addictive disease, developed and coordinated an individualized discharge plan for the patient by utilizing treatment team and chart information to determine aftercare needs, provided backup services for incoming assessment and referral calls, performing and analyzing data, reconciliating data, and generating data reports.  

Behavioral Health Utilization Review Manager Clinician (S/T)/ The Potters House Family and Child Treatment Center/Stone Mountain, GA/ September 2020-December 2020 (3

Month Contract) Exploratory clinical research through industrial and organization psychology via supervising and processing payroll for 17 therapists, provided new hire training and supplemental training, clinical documentation expert, HIPAA, quality analysts, clinical audits, human resources, analyzing data, reconciliating data, and generating data reports; Ascertaining Quantitative and Qualitative data through Utilization Review- Initial Review, Concurrent Review, and Discharge Review, Appeals; Case Management; Risk Management; Crisis Management; and Team/Leadership Management.  

Behavioral Health Intake Coordinator/CHI St Vincent/Little Rock, AR/August 2015- March 2020 Proven performance in initial (intake admissions) psychiatric assessments for 49 bed adult psychiatric inpatient facility, Managed care, Managing Confidential Information; Screened and coordinated direct admissions from emergency departments, crisis teams, and other providers/agencies, provide direct admission paperwork and thorough report to the Charge Nurses of the unit; Clinical research through daily with treatment teams to deliberate census, discharges, and incoming admissions, managed census numbers, by tracking incoming and outgoing patients, analyzing data, reconciliating data, and generating data reports; verified insurance coverage of incoming patients and accurately transcribe authorizations from outside facilities; conducting utilization review through analyzing precertification's, authorizations, provided clinical documentation to insurance companies, and committee meetings.  

Clinical Care Coordinator/ The Bridgeway/North Little Rock, AR/ September 2016- November 2019 Behavioral health utilization reviewer, care management, grievance and appeals; provided satisfactory evaluation of professional medical care, services, procedures, and facilities against pre-established criteria, clinician trainer; Clinical research through performing admission and concurrent utilization review and quality assurance of all patients of a 134-bed psychiatric inpatient facility (children & adolescents, adult, & Geriatric) against preestablished criteria; appeals adverse decisions by external review agencies; worked to assist with collection of outcomes data; provided contacts with outpatient provider, placements to Residential Care Facilities/group homes/substance abuse treatment providers; Conducted PHQ-9 surveys, safety crisis plans, jail holds arrangements & contacts with police/attorneys, Guardianship paperwork follow-up; directed daily continuity of care meetings; Documented clients' progress and collaborated with their individual team of healthcare professionals to facilitate clients' recovery, analyzing data, reconciliating data, and generating data reports.  

Clinical Care Coordinator/ The Bridgeway/North Little Rock, AR/ September 2016- November 2019 Behavioral health utilization reviewer, care management, grievance and appeals; provided satisfactory evaluation of professional medical care, services, procedures, and facilities against pre-established criteria, clinician trainer; Clinical research through performing admission and concurrent utilization review and quality assurance of all patients of a 134-bed psychiatric inpatient facility (children & adolescents, adult, & Geriatric) against preestablished criteria; appeals adverse decisions by external review agencies; worked to assist with collection of outcomes data; provided contacts with outpatient provider, placements to Residential Care Facilities/group homes/substance abuse treatment providers; Conducted PHQ-9 surveys, safety crisis plans, jail holds arrangements & contacts with police/attorneys, Guardianship paperwork follow-up; directed daily continuity of care meetings; Documented clients' progress and collaborated with their individual team of healthcare professionals to facilitate clients' recovery, analyzing data, reconciliating data, and generating data reports.  

Discharge Specialist/CHI St Vincent/Little Rock, AR/ February 2015-March 2020 Education provided to physicians, patients, families, and caregivers; Collaborates with the case manager for medical management involvement by diagnosis, procedure, and high utilization of High costs, analyzing data, reconciliating data, and generating data reports; Clinical research through discharge planning services to patients and supporting departmental staff in implementing the hospital’s discharge planning process; Participated in hospital committees and/or teams as requested or appointed by the department manager or director; Maintained effective relationships and communication with case managers clinical staff, physicians, patients, and families to assure timely and effective discharge plan.  Discharge Specialist/CHI St Vincent/Little Rock, AR/ February 2015-March 2020 Education provided to physicians, patients, families, and caregivers; Collaborates with the case manager for medical management involvement by diagnosis, procedure, and high utilization of High costs, analyzing data, reconciliating data, and generating data reports; Clinical research through discharge planning services to patients and supporting departmental staff in implementing the hospital’s discharge planning process; Participated in hospital committees and/or teams as requested or appointed by the department manager or director; Maintained effective relationships and communication with case managers clinical staff, physicians, patients, and families to assure timely and effective discharge plan.  

Certified Mental Health Paraprofessional/Arkansas Counseling Associates, Conway, AR/January 2014-August 2014 Provided case management, monitored, evaluated, and recorded client progress with respect to treatment goals, utilized Credible EHR, ICD-9-CM, CPT Coding, and Medicaid. Completion of Daily Living Skills training, HIPAA, CPR/BLS Technical Support Analyst/Hewlett Packard/Conway, AR/ September 2012-January 2014 Monitored customers’ requests for incident creation and updates, provided customer follow ups on existing incidents and events, worked with HP Service Manager to log and open trouble tickets, remote connectivity, analyzed symptoms and figure out underlying problem, recognized when user’s problem needed to be escalated to senior staff, prioritized, assigned and monitored the life cycle of the incident, troubleshoot and resolved basic network and voice communications issues, raised RMAs and followed up with external customers and vendors on the delivery and return of replacement parts, analyzed the root cause for any SLA missed, provided 1st level support to resolve server access problems, end-user hardware, operating systems and software related issues, executed various diagnostics and repair applications on users PC (such as virus and spyware removal, computer optimization, registry repair, device driver issues, Web related issues, wireless connectivity, etc.